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July 10, 2013

CRM Featured Articles

Accenture and Predixion Software Extend Advanced Analytics Solutions

Partnership will yield advanced industry- and process-specific analytics solutions.

New CEO Named at Contact Solutions

Former BT Global Services president Michael Boustridge takes the reins at Contact Solutions.

Surge Releases a Suite of Mobile Tools for the Entire Sales Lifecycle

SurgeHub provides sales teams with a one-stop shop for mobile CRM, content management, and order entry.

Copernicus and Carat's Advanced Analytics Group Join Forces

Partnership promises to bridge the gap between consumer insights and marketing analytics.

Email Open Rates on the Rise, Trend Report Suggests

Rates rose to 31.1 percent, a major increase over recent years.

Magazine Features

Healthcare Gears Up for Coming Mandates

This article was previously published in Speech Technology (Summer 2013). Click here to read the full article.


Getting Closer to the Customer by Integrating Business Services

Why the shared service model may be on its way out.

Scouting Report

Workforce Management: Better but Not Good Enough

What makes an ideal solution?