CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

July 01, 2013

CRM Featured Articles

Customer Experience Needs to 'Mature'

Forrester urges firms to tailor their CX approach to connected customers.

Marketo Forms Key Partnerships

RingRevenue, MarketStar services now available to Marketo users.

Parature Unveils Social Customer Service Suite

Parature Social Monitor and Parature Facebook Portal provide listening and response and 24/7 social customer support.

Oracle and Salesforce Enter a Strategic Partnership

Both companies agree to integrate and Oracle clouds.

Companies' CX Realities Don't Line Up With Their Goals

Firms must reframe their approach to meet new market challenges.

KANA Releases Updates to KANA Express

New features include an enhanced user interface, advanced analytics, and international language support.

Magazine Features

Mobility Drives Multichannel Video Strategies

The personal nature of the platform requires new customer engagement tactics.

Front Office

(Ap)perception Becomes Reality

Neuromarketing aims to uncover what's going on at the subconscious level.