CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

June 26, 2013

CRM Featured Articles

AnswerNow Helps Companies Compute Call Center Costs

New Web-based calculator tool provides a dollar value to bad customer service.

Swiftpage Releases Built-for-Mobile CRM

Saleslogix CRM software now available for in-field users.

IntelliResponse Launches VOICES

New real-time voice of the customer data analysis tool draws insight from questions posed on digital channels.

Clarabridge Partners with Brandwatch to Extend its Clarabridge Social Solutions

Strategic partnership will optimize customer experience management across structured and unstructured data.

BPM Online Releases New Platform

BPMOnline 7.0 supports a new user interface and mobile capabilities.


Best Practices for Personalizing Live Chat Solutions

Focus on relevant experiences to extract maximum value from customers.


Hesitation Hampers Banks' Social Media Opportunities

Many financial institutions are still not exploiting social media despite changing customer needs.