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June 24, 2013

CRM Featured Articles

Lexalytics Releases Salience 5.1.1

Latest version introduces new analytic features, including enhanced sentiment analysis for social media and upgraded out-of-the box categorization.

Transera Launches Advanced Cloud-Based Analytics for Contact Centers

The cloud-based solution gives insight into every customer contact regardless of channel or operational system.

Astute Solutions Releases RealDialog 6.0

Natural language processing solution added to its virtual agent portfolio.

Marketers Sound Off on Digital Enterprise Issues

Is traditional marketing fundamentally "broken"?

The "Google-ization" of the Enterprise

Mobile, social solutions at scale are redefining business processes.


Prepare for the Age of the Customer

Advances in technology will help contact centers shine.


Executive Demand for Data Analysis Grows

CEOs re-evaluate enterprise roles, strategies to tie analytics to business values.

Pint of View

Brother, Can You Spare the Time?

Making the job of nonprofit marketers a little bit easier.