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June 24, 2013
CRM Featured Articles
Lexalytics Releases Salience 5.1.1
Latest version introduces new analytic features, including enhanced sentiment analysis for social media and upgraded out-of-the box categorization.
Transera Launches Advanced Cloud-Based Analytics for Contact Centers
The cloud-based solution gives insight into every customer contact regardless of channel or operational system.
Astute Solutions Releases RealDialog 6.0
Natural language processing solution added to its virtual agent portfolio.
Marketers Sound Off on Digital Enterprise Issues
Is traditional marketing fundamentally "broken"?
The "Google-ization" of the Enterprise
Mobile, social solutions at scale are redefining business processes.
Prepare for the Age of the Customer
Advances in technology will help contact centers shine.
Executive Demand for Data Analysis Grows
CEOs re-evaluate enterprise roles, strategies to tie analytics to business values.
Pint of View
Brother, Can You Spare the Time?
Making the job of nonprofit marketers a little bit easier.