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June 17, 2013

CRM Featured Articles

SocialTwist Launches Influencer Quotient

The platform helps companies assess the impact of social marketing and identify influence segments.

Knotice Introduces Mobile View, Giving Marketers a View of Mobile Email Opens

Free tool allows marketers to monitor activity across mobile device types.

Five9 Introduces Latest Release of Cloud Contact Center Software

The new solution offers a mobile app for supervisors, expands cloud ecosystem, and enhances multichannel capabilities.

Marketers Struggle with Big Data, Survey Reveals

Forty-five percent of executives don't use big data to understand customers.

Genesys Goes Live with Genesys Cloud

The Genesys Customer Engagement Platform is now available on-demand from the cloud.


Predictive Analytics in Action

Implementing strategies for dramatic sales lift.


The Fan Business

Winning sports franchises know that selling tickets is only the beginning.

Case Studies

T-Mobile Listens to Its Customers

Surveying tool yields positive results for Austrian carrier.