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June 17, 2013

CRM Featured Articles

SocialTwist Launches Influencer Quotient

The platform helps companies assess the impact of social marketing and identify influence segments.

Knotice Introduces Mobile View, Giving Marketers a View of Mobile Email Opens

Free tool allows marketers to monitor activity across mobile device types.

Five9 Introduces Latest Release of Cloud Contact Center Software

The new solution offers a mobile app for supervisors, expands cloud ecosystem, and enhances multichannel capabilities.

Marketers Struggle with Big Data, Survey Reveals

Forty-five percent of executives don't use big data to understand customers.

Genesys Goes Live with Genesys Cloud

The Genesys Customer Engagement Platform is now available on-demand from the cloud.

Viewpoints

Predictive Analytics in Action

Implementing strategies for dramatic sales lift.

Connect

The Fan Business

Winning sports franchises know that selling tickets is only the beginning.

Case Studies

T-Mobile Listens to Its Customers

Surveying tool yields positive results for Austrian carrier.