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June 17, 2013
CRM Featured Articles
SocialTwist Launches Influencer Quotient
The platform helps companies assess the impact of social marketing and identify influence segments.
Knotice Introduces Mobile View, Giving Marketers a View of Mobile Email Opens
Free tool allows marketers to monitor activity across mobile device types.
Five9 Introduces Latest Release of Cloud Contact Center Software
The new solution offers a mobile app for supervisors, expands cloud ecosystem, and enhances multichannel capabilities.
Marketers Struggle with Big Data, Survey Reveals
Forty-five percent of executives don't use big data to understand customers.
Genesys Goes Live with Genesys Cloud
The Genesys Customer Engagement Platform is now available on-demand from the cloud.
Predictive Analytics in Action
Implementing strategies for dramatic sales lift.
The Fan Business
Winning sports franchises know that selling tickets is only the beginning.
T-Mobile Listens to Its Customers
Surveying tool yields positive results for Austrian carrier.