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June 10, 2013

CRM Featured Articles

NICE Partners with Bunchball

The pairing brings gamification to workforce optimization solutions.

SAP Eyes B2C Commerce in Hybris Buyout

SAP co-CEO says move "asserts our will in the CRM marketplace."

Verint Launches New Business Impact Solutions for Regulatory Compliance

The solutions will help organizations take a proactive approach to complying with industry regulations and analyzing customer complaints.

Gigya Revs Up B2C Data Management

Launches Connected Consumer Management Suite

Speetra Releases Voice-Enabled QR Codes

The new pulseM app lets customers and employees send voice comments to companies.

Magazine Features

Mobility Drives Multichannel Video Strategies

The personal nature of the platform requires new customer engagement tactics.


CRM's Role in Managing Business Goals

Increase sales reps' productivity by setting clear goals and letting them track their progress.

Customer Experience

Drive Differentiation Through Your Ecosystem

Engage employees, partners, and customers to gain a competitive edge.