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June 05, 2013

CRM Featured Articles

Birst Applies Analytics to NetSuite ERP, Cloud Commerce

Connector extracts more insights from ERP transactions.

B2B Marketers Embrace Expanding Roles

New study suggests CRM vendors should take notice.

Avaya Releases Outbound Solution for Midsized Contact Centers

Avaya Outbound Contact Express provides a pre-integrated solution for proactive customer experience management.

comScore Launches Digital Analytix Multi-Platform

The application delivers a unified view of customer behavior across devices.

Confirmit Enhances Its VoC Solution

Confirmit CustomerSat 12.2 lets users drive strategic action based on improved capture, enrichment and analysis of the customer voice.

Magazine Features

Voice-Based Microblogs Speak Volumes

How speech technology can improve social media campaigns.


All Customer Feedback Is Not Created Equal

How to know the difference and use it effectively.

The Tipping Point

WCM: A Sexy Tool for Digital Customer Experience

Differentiate your business with this vital software.