CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

May 29, 2013

CRM Featured Articles

Big Data Is Only One Part of the Personalization Equation

IBM Smarter Commerce speakers tout the importance of the customer.

IBM Grooms Watson for Customer Service

Debuts IBM Watson Engagement Advisor for omnichannel support.

SDL Launches Social Customer Analytics Framework

Measures customer, brand, product sentiment based on myriad factors.

Telligent Partners with SoCoCare for Social Customer Service

SoCoCare brings all-in-one social engagement platform for customer care to Telligent's community software.

D&B Releases Hoovers Analytics Product

Solution expands big business insight to smaller organizations.


Real-Time Marketing for a Real-Time World

Boost loyalty and profitability with event-based marketing.


Price Shapes Satisfaction

In a tight economy, companies must use VoC solutions for price sentiments.

Marketing and Sales Need Social Alignment

Teams should unify their social media strategies.