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May 20, 2013

CRM Featured Articles

Customer Service Is the Only Metric That Matters

Interactions panelists say customers should be the center of all that happens in the contact center.

Angie's List Founder Lists Customer Service as a Priority

The online customer review site founder advocates empowering customer service reps to fix customer complaints.

Genesys Launches Proactive Engagement Solution for Web Visitors

The solution proactively engages Web visitors over the channel of their choice.

Lattice Engines Adds Functionality to salesPRISM

New release of Lattice's big data analytics platform tells sales and marketing which product to sell to which customer at the optimal time.

TeamSupport Launches Integration with Salesforce CRM

Customer and case data can now flow seamlessly between the two applications.


Choose a Winning Combination of Customer Experience Metrics

Improve customer loyalty with the right mix.

Case Studies

Rosetta Stone Gets Fluent in Smarter Selling

InsideView helps the language learning company uncover new prospects.

Voice of the Customer

The Road to Customer-Focused Results

Implement an initiative that pays off.