CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

May 15, 2013

CRM Featured Articles

Silverpop Launches Email Insights Application

Integration with Litmus allows marketers to deliver targeted content based on customer preferences.

[24]7 Acquires Social Commerce Firm Shopalize

Acquisition adds social commerce capabilities to help deliver omnichannel customer experiences.

The Call Center Corp. and The Stockade Group Merge

The pairing brings expanded product and service capabilities to clients.

Veeva Systems Announces New Mobile CRM and CLM Solution for Windows 8

New pharmaceutical industry solutions are optimized for Windows 8's touch-screen interface.


Companies See Payoffs in New Approaches to Technical Support

Businesses are lowering costs and accelerating customer service levels with innovative solutions.

Case Studies

Toronto's Nerve Center Provides Easy Access

Canada's largest city improves customer service with Toronto 311.

Customer Experience

The Role of Culture in Customer Relationships

Build exceptional experiences through emotional connections.