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May 06, 2013

CRM Featured Articles

Salesforce.com Launches Salesforce Communities

New Salesforce Communities will enable companies to create social communities with business data and processes embedded at the core.

Social Media Amplifies the Customer Experience

To be successful, identify goals and stakeholders, and execute on strategy.

Moxie Blends Social Collaboration with Knowledge Management

Product launch combines search, social customer support, and automated workflows.

Is the Consumer the New CMO?

Companies that take a data-centric approach to customer strategies have the advantage.

SAP Releases Mobile App for Utilities

The solution lets consumers report outages, pay bills, and more.

Magazine Features

Growing Profits with Marketing Automation

Streamlining your sales and marketing tasks with automated technology can do wonders for your productivity and bottom line.

Viewpoints

Navigating the Data Universe

Let big data analytics serve as a guide star to business success.

Reality Check

Transform Your Contact Center Into an Essential Corporate Contributor

Operations at risk must take a proactive approach.