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April 10, 2013

CRM Featured Articles

Blackbaud Releases New Blackbaud CRM Version

The new release features mobile, social, and Web enhancements.

Plum Voice Releases VoiceTrends IVR-Specific Analytics Tool

VoiceTrends reveals the most useful data for improvement of customer satisfaction and automation rates.

AT&T Releases New Mobile Barcode and QR Code Platform

The product, developed with Scanbuy, lets digital marketing agencies simplify mobile campaigns.

AT&T Watson Speech Engine to Power Interactions' Virtual Assistants

AT&T's speech recognition and natural language understanding apps will enhance Interactions' customer care solutions.

Vocus Releases Mobile Version of Its Marketing Suite

The update includes mobile capabilities for all smartphone and tablet users on both Apple and Android platforms.


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Get Satisfaction helps online video broadcast platform provider Ustream benefit from a support community.

Customer Experience

The Future Is Now for Data Analytics

Turn data insights into customer excellence.