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April 03, 2013

CRM Featured Articles

Moxie Software Strengthens Its Partnership with Microsoft

Moxie integrates with Lync to deliver unified customer communications for contact centers.

inContact Expands Cloud Platform with Mobile Capabilities

Solutions will support connected consumers on virtually any mobile device.

Rexter Introduces Professional Relationship Management (PRM)

The startup launches a new system that leverages big data to guide professionals in engaging the right contacts when they're most likely to do business.

Magazine Features

Should Your Company Abandon Phone Support?

Why several Silicon Valley-area firms have done just that and are sticking with their decisions.


Implementing a World-Class Customer Management Program

Steps for driving engagement and interaction.


Evolving Social CRM to Become CRM—Again

Move your CRM implementation to the next generation.