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March 20, 2013

CRM Featured Articles

Interactive Intelligence Launches Cloud Solution for Small Contact Centers

CaaS Small Center is geared for contact centers with fewer than 50 agents.

Asahi Technologies Extends SplendidCRM with Multiple User Capabilities

The comprehensive suite of CRM solutions is designed for sharing information across platforms and departments.

inContact Expands Cloud Platform With Social Customer Care Offering

The company partners with SoCoCare to deliver proactive social media solution for contact centers.

Call Center Corp Introduces AnswerClick

AnswerClick brings in natural language processing to the call center market.


The Art of the Screen Share

An age of online meetings calls for new sales skills.


Adoption Monitoring Meets Subscription Service Models

Companies look for ways to lengthen and enrich customer relationships.

Required Reading: Building Authentic Customer Connections

Welcome to the relationship era.