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February 27, 2013

CRM Featured Articles

inContact Releases New Version of Cloud Contact Center Software

The company expands multichannel offering with Universal Queue, new agent interface, true inbound and outbound blending, and an API-driven cloud ecosystem.

The Contact Center Association and CCEOC Form Partnership

The deal will bring Employer of Choice certification to U.S. call centers.

Eloqua Sets Its Sights on B2C Market

Marketers will receive more e-commerce capabilities and continued support for products.

Brad Wilson Named New CEO at Emailvision

The former head of Microsoft Dynamics CRM takes the top post at the cloud-based CRM solutions provider.

Genesys to Acquire Angel

Genesys expands further into the cloud contact center-as-a-service segment with overall annual recurring cloud-based revenue expected to exceed $85 million.


Use the Scientific Method to Tackle Big Data

A step-by-step approach to marketing success.


Harnessing the Power of Pinterest

What marketers should know about the social bookmarking site.

Case Studies

Family Paint Purveyor Stays in the Black

Using SugarCRM, Harper Inc. boosts orders and sales.