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February 06, 2013

CRM Featured Articles

Ontraport Scales Sales and Marketing Automation for SMBs

Updates workflows, payments, and lead tracking abilities

Amdocs Releases CES 9

Latest major portfolio release delivers real-time integration across network control, business and operational support systems to give customers a new level of control over their experiences.

Oracle Buys Acme Packet

The deal adds session border control technology to Oracle's communications offering to speed the deployment of all-IP networks.

IBM to Acquire Star Analytics

The deal adds to IBM's business analytics initiatives.

Altitude Builds an Oracle/Siebel CRM Connector

The solution brings together CRM data with multiple means of customer contact.

Magazine Features

The Pros and Cons of Crowdsourcing

Is tapping into the wisdom of crowds right for your organization?


Why Is Cross-Channel Marketing Still So Hard?

Five tips for solving data bottlenecks.


Insights Matter, the Data Proves It

Look to uplift modeling to predict customer actions.