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January 28, 2013

CRM Featured Articles

Infosys Launches AssistEdge

The product is an integrated cross-channel customer service tool for contact centers.

NextPrinciples Debuts Social Analytics and Engagement Platform

Insight-To-Action lets businesses integrate social conversations into CRM systems.

TeamSupport Increases Functionality for Enterprise Customers

The latest version is specifically designed for customer support teams of 100 or more representatives.

Neolane Rolls Out Enhanced Marketing Analytics Platform

Marketers get greater insights and analytic capabilities.

Conversocial Introduces Proactive Social Customer Service Channels

The solution connects companies to Twitter to advance social media strategies beyond monitoring.


Combating Shopping Cart Abandonment

Leverage e-commerce data to boost online sales.


Pricing Gets Personal

Businesses experiment with prices based on consumer demographics and behavior.

Pint of View

Flying Colors?

Consider what your flight attendants can control before giving them attitude.