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January 21, 2013

CRM Featured Articles

Gartner CIO Survey Shows Digital Technologies Are Top Priorities in 2013

Cloud, mobile, social, big data, and analytics are among the disruptive technologies cited.

Verint Launches Personalized Guidance for Impact 360 Solution

Analytics designed to help companies get more proactive with agent performance.

Calabrio Enhances Its Call Recording Suite

Enhancements further simplify reliability, scalability and support.

Intel Rolls Out Retail Solutions to Increase Customer Engagement

Products include a vending machine that customizes offerings and digital shelf labels.

Voxeo Renames VoiceObjects to Voxeo CXP

The name changes reflects customer demand for multichannel solutions.


Freemium Customer Care

Emphasizing personal service is key to success.

Case Studies

Brainshark Satisfies Hunger for Leads helps deliver "the best possible audience" for marketing messages.

Customer Experience

The Emerging Integration of CEM and CRM

Mapping out a customer journey is a two-sided process.