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January 14, 2013

CRM Featured Articles

3CLogic Expands Integration with LeadMaster CRM to the UK

3CLogic's inbound, outbound, and blended cloud-based contact center software gives LeadMaster CRM clients comprehensive computer telephony capabilities for the LeadMaster system.

Total Communicator Solutions Debuts Mobile Marketing Communication Platform

Allows marketers to deliver offers based on location, shopping behavior, and preferences.

Genesys Extends Contact Center Routing to Support Microsoft Lync

Joint integration brings powerful communications and customer service capabilities across the enterprise.

NICE Rolls Out Voice Biometrics Solution

Technology aimed at reducing fraud in the contact center.

Comm100 Releases Live Chat 7.0

Comm100 upgrades its Live Chat solution with seamless integration and a streamlined operator console.

Magazine Features

Boost Brand Advocates and Social Media Influencers

How to help these groups help your company shine.


Create a Better Customer Web Experience

Improve customer self-service with granular content.

Reality Check

The Pros and Cons of Gamification

What works within companies might call for caution with customers.