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January 14, 2013
CRM Featured Articles
3CLogic Expands Integration with LeadMaster CRM to the UK
3CLogic's inbound, outbound, and blended cloud-based contact center software gives LeadMaster CRM clients comprehensive computer telephony capabilities for the LeadMaster system.
Total Communicator Solutions Debuts Mobile Marketing Communication Platform
Allows marketers to deliver offers based on location, shopping behavior, and preferences.
Genesys Extends Contact Center Routing to Support Microsoft Lync
Joint integration brings powerful communications and customer service capabilities across the enterprise.
NICE Rolls Out Voice Biometrics Solution
Technology aimed at reducing fraud in the contact center.
Comm100 Releases Live Chat 7.0
Comm100 upgrades its Live Chat solution with seamless Salesforce.com integration and a streamlined operator console.
Boost Brand Advocates and Social Media Influencers
How to help these groups help your company shine.
Create a Better Customer Web Experience
Improve customer self-service with granular content.
The Pros and Cons of Gamification
What works within companies might call for caution with customers.