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December 12, 2012

CRM Featured Articles

Nimble Integrates with HootSuite Social Profiles

Move will foster deeper social selling and engagement opportunities.

Accenture Launches Customer Insight Software for Banks

Accenture Enterprise Customer System provides a comprehensive view of customer relationships and interactions.

Wipro Offers SmartOffers for Banks

The company developed its solution with Intuition Intelligence.

Temkin Group Reasearch Points to the Importance of CX Measurement

Companies that employ customer experience metrics deliver better customer service, but few score high.

Angel Releases Cloud CTI Adaptor for Salesforce

The new cloud solution offers a complete view of the customer for a more personalized customer experience.


The New Science of Retaining Customers

Look to digital analytics to improve buyer loyalty and customer lifetime value.


The High Cost of Paying for Reviews

The pressure to keep up appearances is encouraging companies to pay for praise.

The Tipping Point

From Wreckage to Revival

Imperatives for CRM leaders in the automotive industry.