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December 12, 2012
CRM Featured Articles
Nimble Integrates with HootSuite Social Profiles
Move will foster deeper social selling and engagement opportunities.
Accenture Launches Customer Insight Software for Banks
Accenture Enterprise Customer System provides a comprehensive view of customer relationships and interactions.
Wipro Offers SmartOffers for Banks
The company developed its solution with Intuition Intelligence.
Temkin Group Reasearch Points to the Importance of CX Measurement
Companies that employ customer experience metrics deliver better customer service, but few score high.
Angel Releases Cloud CTI Adaptor for Salesforce
The new cloud solution offers a complete view of the customer for a more personalized customer experience.
The New Science of Retaining Customers
Look to digital analytics to improve buyer loyalty and customer lifetime value.
The High Cost of Paying for Reviews
The pressure to keep up appearances is encouraging companies to pay for praise.
The Tipping Point
From Wreckage to Revival
Imperatives for CRM leaders in the automotive industry.