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December 03, 2012

CRM Featured Articles

Yellowfin to Debut Business Intelligence Storyboard

Solution will explore big data in a visual manner.

Twitter Is an "Interest Network," Says Twitter Exec

Don't call it a social network.

CallCopy Partners with VSI

CallCopy's WFO and call recording apps let VSI users tap into valuable customer insights and improve agent performance.

SAP Releases Predictive Analytics Software

New application lets companies derive insight from big data.

To Be Social with Customers, Look Inside Your Organization

Proper engagement will require cross-enterprise change and strategy.

Magazine Features

Is Your Web Site Optimized for Mobile Devices?

Reaching customers via smartphones and tablets requires a cross-channel strategy and investment.


The CMO Is Dead

A shift in corporate priorities calls for new strategies and a new title.

Front Office

Open Your Doors to Mobile Devices

I was surprised to discover that one of the first sites I visited after the storm was not optimized for mobile devices.