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December 03, 2012
CRM Featured Articles
Yellowfin to Debut Business Intelligence Storyboard
Solution will explore big data in a visual manner.
Twitter Is an "Interest Network," Says Twitter Exec
Don't call it a social network.
CallCopy Partners with VSI
CallCopy's WFO and call recording apps let VSI users tap into valuable customer insights and improve agent performance.
SAP Releases Predictive Analytics Software
New application lets companies derive insight from big data.
To Be Social with Customers, Look Inside Your Organization
Proper engagement will require cross-enterprise change and strategy.
Is Your Web Site Optimized for Mobile Devices?
Reaching customers via smartphones and tablets requires a cross-channel strategy and investment.
The CMO Is Dead
A shift in corporate priorities calls for new strategies and a new title.
Open Your Doors to Mobile Devices
I was surprised to discover that one of the first sites I visited after the storm was not optimized for mobile devices.