CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.
November 12, 2012
CRM Featured Articles
The Cloud Changes Everything in Oz
Contact centers in Australia will shift to more cloud-based solutions starting in 2015, according to a Frost & Sullivan report.
LivePerson Acquires Engage
The acquisition of the Australian cloud-based customer contact solutions provider expands LivePerson's reach in the Pacific.
Ifbyphone Introduces Inquire
The new platform offers call tracking and lead response, especially designed for small firms.
Unmetric's SatisfactionMetrics Lets Companies Know How the Competition Stacks Up
Social media benchmarking company measures customer satisfaction based on key aspects of engagement on Facebook and Twitter.
The Changing Nature of Customer Relationships
How social media is forcing large companies to rethink CRM.
Mixing Art and Science in Retail
VF Corporation gains more customer insight and a faster workflow with Alteryx.
The Tipping Point
The New Sales Tool Is Mobile
Innovation and strategy are key to outpacing the competition.