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November 12, 2012

CRM Featured Articles

The Cloud Changes Everything in Oz

Contact centers in Australia will shift to more cloud-based solutions starting in 2015, according to a Frost & Sullivan report.

LivePerson Acquires Engage

The acquisition of the Australian cloud-based customer contact solutions provider expands LivePerson's reach in the Pacific.

Ifbyphone Introduces Inquire

The new platform offers call tracking and lead response, especially designed for small firms.

Unmetric's SatisfactionMetrics Lets Companies Know How the Competition Stacks Up

Social media benchmarking company measures customer satisfaction based on key aspects of engagement on Facebook and Twitter.


The Changing Nature of Customer Relationships

How social media is forcing large companies to rethink CRM.

Case Studies

Mixing Art and Science in Retail

VF Corporation gains more customer insight and a faster workflow with Alteryx.

The Tipping Point

The New Sales Tool Is Mobile

Innovation and strategy are key to outpacing the competition.