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October 29, 2012

CRM Featured Articles

Adobe to Reorganize Marketing Cloud

Plan divides offering into five core solutions.

Verint Enhances Impact 360 WFM Solution

New functionality models complex back-office operations to address service goals across work queue processes.

Marketo Adds Resources, Best Practice Tips with Marketing Nation

New network provides more ways for marketers to enhance their campaigns.

SoundBite Releases Proactive Customer Care Solutions

Cross-channel survey solution leverages mobile devices for increased response rates.

Infor Collaborates with 8thBridge on Social Commerce Solutions

The partnership has led to two new modules for CRM, Social Commerce Advisor and Insight for Social Commerce.


Lower Your Service Costs

Five tips to keep customers and employees happy without breaking the bank.


HP Launches a CRM Consulting Service

HP Transformation Services-CEM is designed to help improve operational efficiency in the contact center.