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October 24, 2012

CRM Featured Articles

Interactive Intelligence Releases Major Upgrade to Predictive Dialer Software

Interaction Dialer 4.0 delivers improved answering machine detection, simplified management, and more effective execution of campaigns.

TailoredMail Allows Marketers to Create Mobile-Optimized Emails

New app lets users design an HTML5 version of emails, landing pages, microsites, and more.

Netop Improves Online Customer Service with Zendesk

Netop integrates its Live Guide chat solution with Zendesk's cloud-based customer service software

Aprimo Enhances It Relationship Manager Solution

A new user interface and tighter integrations with other Aprimo products top the list of upgrades.

Allegiance Integrates Clarabridge Sentiment and Text Analytics

Provides enhanced understanding and analysis of multichannel customer feedback data to bolster voice of the customer programs.


Seven Tips for Multichannel Service Success

Treat your customers like guests at a party.

Case Studies

Harry Rosen Mobilizes Luxury Menswear

Sales associates use Sage SalesLogix Mobile to connect with customers on a more digital level.

Customer Experience

The E-Commerce Effect

This key pillar of social CRM is changing the business landscape.