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October 17, 2012

CRM Featured Articles

Source Metrics Releases Integrated Social Media Tool Kit

Platform offers social publishing, campaign management, monitoring features, and more.

Confirmit Delivers New Capabilities in Confirmit Horizons Version 17.5

New innovations will deliver greater insight and efficiencies for market research and voice of the customer initiatives.

SAP Rolls Out Business Planning and Consolidation Mobile App

New app offers financial planning and analysis capabilities.

BroadSoft Introduces Call Center Xpress

Hosted call center solution leverages BroadWorks' platform with call center capabilities from Inference Solutions and CTI Group.

StrongMail Releases Enhanced Email Marketing Solution

New data integration, testing, optimization, and reporting capabilities empower email marketers to employ advanced email marketing techniques for increased revenue and engagement.


Boost Live Chat to Drive Sales Leads

Give agents and customers a helping hand with marketing intelligence tools.

Pint of View

Getting Back in the Game

After a separation, making the next connection is crucial.

Case Studies

Diamond in the Rough Gets Tech Savvy

A jeweler tracks and streamlines email responses with ToutApp.