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August 27, 2012

CRM Featured Articles

Genesys Research Finds Big Businesses Shy Over Social CRM

Very few companies list their social media sites on their "Contact Us" pages.

Zurmo CRM Debuts Social Conversations

First phase of Zurmo's social rollout powers internal collaboration.

Companies Still Struggle with CEM

61 percent of respondents in a new survey cite customer experience management as their greatest challenge.

Confirmit Acquires CustomerSat from MarketTools

The acquisition brings together two companies to with solid backgrounds in the voice of the customer market.


The Power of a Strong Brand Ecosystem

Competing in the high-tech market means being able to give customers everything they need.


Uncovering the Hidden Wealth of Your Customers

Don't miss these opportunities.

Facebook Sets Its Sights on Advertisers

The world's largest social networking ups the ante on its offerings.