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August 22, 2012

CRM Featured Articles

Radish Systems Releases ChoiceView Visual IVR API

REST API allows voice with visuals' mobility communications to be added to new and existing IVR systems.

Raytheon BBN Technologies Unveils AVOKE Analytics 4.0

New cloud solution makes it easier to optimize end-to-end call center experiences.

FICO Acquires Adeptra

The deal adds real-time, mobile customer engagement and risk intervention capabilities to decision management applications.


Extending the Definition of Social CRM

Improving conversations should be a key element


CRM Comes to Campus at a Frantic Pace

Colleges and universities are starting to use CRM solutions to manage relationships with students at every stage.

Pint of View

The Anatomy of a Customer Breakup

Nothing lasts forever, not even customer or company loyalties.