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August 22, 2012
CRM Featured Articles
Radish Systems Releases ChoiceView Visual IVR API
REST API allows voice with visuals' mobility communications to be added to new and existing IVR systems.
Raytheon BBN Technologies Unveils AVOKE Analytics 4.0
New cloud solution makes it easier to optimize end-to-end call center experiences.
FICO Acquires Adeptra
The deal adds real-time, mobile customer engagement and risk intervention capabilities to decision management applications.
Extending the Definition of Social CRM
Improving conversations should be a key element
CRM Comes to Campus at a Frantic Pace
Colleges and universities are starting to use CRM solutions to manage relationships with students at every stage.
Pint of View
The Anatomy of a Customer Breakup
Nothing lasts forever, not even customer or company loyalties.