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August 13, 2012

CRM Featured Articles

Interactive Intelligence Acquires Bay Bridge Decision Technologies

The acquisition will add long-term forecasting, planning and analysis capabilities to Interactive Intelligence's workforce optimization offering.

SDL Targets SMBs with Enterprise-Class Media Platform

New release includes advanced analytics, historical data, and self-service functionalities.

CDC Software, Consona Merge to Form Aptean

Enterprise application providers call ERP, CRM solutions "complementary."

Companies Expect Big Data to Significantly Impact Sales

Many feel access to a variety of data sources can also mean missed opportunities, report finds.

Magazine Features

The 2012 CRM Elite


Seven Steps for a Social Contact Strategy

When it comes to sales, establishing trust is key.


Klout for CRM? Ludicrous!

Being popular and being a good customer are not one and the same.