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July 11, 2012

CRM Featured Articles

PlumChoice Launches Technology Services Solution

The SaaS-based offering for tech support combines self-service capabilities with agent-assisted interactions.

MicroStrategy Adds to Its Business Intelligence Portfolio

New enhancements are released for its core BI platform; other additions include a new cloud-based option and an application that can analyze consumer Facebook data. Rumored to Be Acquiring GoInstant

Alleged buyout would continue vendor "war" for customer experience

MetrixLab Snaps up MarketTools Research Solutions

Acquisition expands digital and cross-media research offerings.

Zeacom Launches ZCC Helpdesk for Microsoft Lync

The solution offers a wide range of features, including skills-based routing, in-queue announcements, real-time monitoring, and reporting.

Magazine Features

Solve the Master Data Management Equation

Offering personalized and rewarding service requires up-to-date and accurate data shared across the enterprise.


Multichannel Predictive Analytics

Uncover data patterns to unlock revenue.

Scouting Report

In Contact Centers, WFO's Star Is on the Rise

A host of innovations are adding new dimensions.