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July 11, 2012
CRM Featured Articles
PlumChoice Launches Technology Services Solution
The SaaS-based offering for tech support combines self-service capabilities with agent-assisted interactions.
MicroStrategy Adds to Its Business Intelligence Portfolio
New enhancements are released for its core BI platform; other additions include a new cloud-based option and an application that can analyze consumer Facebook data.
Salesforce.com Rumored to Be Acquiring GoInstant
Alleged buyout would continue vendor "war" for customer experience
MetrixLab Snaps up MarketTools Research Solutions
Acquisition expands digital and cross-media research offerings.
Zeacom Launches ZCC Helpdesk for Microsoft Lync
The solution offers a wide range of features, including skills-based routing, in-queue announcements, real-time monitoring, and reporting.
Solve the Master Data Management Equation
Offering personalized and rewarding service requires up-to-date and accurate data shared across the enterprise.
Multichannel Predictive Analytics
Uncover data patterns to unlock revenue.
In Contact Centers, WFO's Star Is on the Rise
A host of innovations are adding new dimensions.