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July 09, 2012

CRM Featured Articles

SalesPortal Unveils Marketing Analytics Dashboard

Builds on technology connecting brands and marketing partners through voice channels

Telstra Releases Public Cloud Contact Center Solution

Powered by IPscape, the new Telstra Global Virtual Contact Centre delivers a customer service solution for Asia.

Interactive Intelligence Releases Enhanced Version of Customer Interaction Center

CIC enhancements designed to ease management of cloud-based and large, distributed contact centers and enterprises.

LivePerson Releases Cookie Application

The new tool lets companies deliver better information about the cookies used on their Web sites.

Dell to Buy Quest Software for $2.4 Billion

Acquisition further cements vendor's commitment to the cloud

Magazine Features

Listening to the Voice of the Constituent

A snapshot of the ways government agencies are using CRM strategies and technology today.


Combine Sales Training and CRM for a Winning Environment

Defining your sales process is the first step.

Reality Check

The New IP: A Big Data Hierarchy

All data may not be equal, but it may be equally important.