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June 04, 2012

CRM Featured Articles

Consumer Wins in Robocall Lawsuit

The bank made 56 harassing robocalls to a Michigan consumer with whom it had no dealings. Unveils Multilingual Support

The platform will support customer service communications in 39 languages and regional dialects.

Zurmo Releases Beta Open Source CRM Application

Company promises a social, mobile, and gamified user experience

Aegis Rolls Out Proactive Intelligence Suite

Features include real time insights, analytics, and mobile capabilities.

IBM Completes Acquisition of Vivisimo

Big data strategy will play dominant role for company through 2015

Magazine Features

Twitter: Hearing 140 Million Voices

It's easier than you think to make sense of Twitter.


From Contact Center to Next-Generation Engagement Center

Unified communications are key to keeping—and winning—today's social customer.

Front Office

Take a Healthy Approach to Social Media