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May 21, 2012

CRM Featured Articles

Adobe Introduces New Cloud-Based Tools for Marketers

Offerings accelerate enterprise marketing campaigns

Engine Yard Gamifies Customer Support Community with Badgeville Behavior Platform

Engine Yard adds social rewards to customer support community powered by Zendesk.

Xactly Releases Incent 8 Solution

Introduces native iPad app for Incent, enhancements to Xactly Express at annual user event

SAP Continues to Build Out HANA

Newly announced integrations and support agreements make the platform even more versatile.

Oracle Pairs RightNow CX Cloud with Fusion CRM

The pairing allows companies to bring customer experience and sales force automation together in the cloud.


5 Steps to Boosting Word-of-Mouth Referrals

Achieve big results for your small business on a minimal budget.

Case Studies

Hiscox Leaps Into Video

A specialty insurer drives brand awareness through its Web series.

Scouting Report

Making Sense of the Hosted Contact Center Infrastructure Market

A 2012 buyers' guide.