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April 11, 2012

CRM Featured Articles

Altitude Software Launches Altitude uCI 8

Customer Interaction Management Suite release aims to boost the business results contact center operations achieve.

C3/CustomerContactChannels Expands Operations in China

The move is in response to demand from Russia, Japan, Korea, and China.

NCO Group Completes APAC Merger and Refinancing

The merger solidifies the company's place in the customer relationship and accounts receivable management marketplaces.


Preparing for a New Price Paradigm

Multiple channels transfer pricing decisions from retailers' to consumers' hands.


Game Mechanics Could Steer BPM Adoption

Proper handling of organizational politics is a key factor.

Customer Experience

Mobile CRM: Nice to Have or a Business Essential?

Don't risk becoming a digital dinosaur.