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April 04, 2012

CRM Featured Articles

Customer Relationship Metrics Launches Managed Service for Text Analytics

Text BI allows companies to make sense of unstructured data from many sources.

Totango Releases Customer Health Dashboard

Application lets users gauge their user happiness in real time.

Infusionsoft Reveals Its Spring 2012 Release

Drag-and-drop campaign builder, lead gen tools, lead scores all part of the sleeker, small-business solution

FTC Pushes for Greater Consumer Protections

The agency calls on companies to adopt best practices about collecting and sharing consumer information.

Magazine Features

Nonprofits Find Money on the Web

Charity no longer begins at home; today, it begins with a homepage.


Heeding the Voice of the People

For a consumer-centric relationship, consider crowdsourcing.


The Big Three

When it comes to CRM, don't sweat the small stuff.