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March 21, 2012

CRM Featured Articles

Pegasystems Debuts Unified Marketing Solution

A "killer" application for CMOs, customer life cycle, executive says

Marketo to Release RPM Solution for Microsoft Dynamics CRM Users

Integration gives marketing and sales managers real-time insight into revenue performance.

NICE Integrates Interaction Management and Fizzback Solutions to Enhance Customer Experience

The combined Voice of the Customer solution enables companies to gain insight into the root cause of specific customer feedback by correlating voice interactions with real-time feedback survey results.

PowerObjects Announces New Microsoft Dynamics CRM Add-ons

Software additions let users do more right from within their CRM systems.


Lessons Learned from the Zappos Breach

Don't make these mistakes.


How to Achieve Uncommon Service

The first step is accepting the fact that you can't be good at everything.

Pint of View

Keeping It Natural

Social streams are what you put into them—for better or worse.