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March 05, 2012

CRM Featured Articles

Selectica Releases Guided Selling Solution

The cloud-based offering is designed to improve sales effectiveness.

Consumers Unlikely to Abandon Wallets in Favor of Paying With Smartphones

Even among those most likely to make mobile payments, security concerns hamper widespread use.

First Data Connects Credit Cards to Offers and Loyalty Programs

The platform lets merchants insert ads into payment cards.

Avaya Launches Outsourcing Solutions

Avaya Communications Outsourcing Solutions provides multivendor, custom-managed services for large businesses.

Magazine Features

The 2012 Service Elite


The Case for Multichannel Customer Management

Why enterprises that fail to adapt will be left behind.

Scouting Report

The Argument for Desktop Analytics

This new IT sector offers visibility, real-time guidance, and process automation.