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February 13, 2012

CRM Featured Articles

Deloitte Partners with

The alliance bolsters Deloitte's reach into the cloud.

SpeechCycle Awarded Patent for Repeat Caller Process

New patent covers call back disposition and re-evaluation in a IVR-based customer care.

New Social Media Analytics Technology Measures ROI for Retailers

AddShoppers lets retailers see which social media users respond to which campaigns.

Consumer Advocacy Platform Provides Users a Free Venue for Corporate Gripes

Gripevine lets consumers post complaints and have them brought to the company for resolution.


Best Practices for Internal Corporate Feedback

Modern companies don't dodge feedback.


Take Your Facebook Page to the Next Level with F-Commerce

It's time to transform those "likes" into sales.

Small Biz Buzz

Connecting with Customers Is Easier than Ever

Rising competition demands a holistic strategy.