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February 08, 2012
CRM Featured Articles
SAP to Arm SMBs with Real-Time Analytics
New offerings deliver in-memory analytics through the SAP Hana platform.
Alcatel-Lucent Makes Its Customer Experience Management Motive Clear
Expanded Customer Experience Solutions portfolio designed to help communications service providers manage, analyze, and optimize the connected customer experience.
Manticore Unveils Its Latest Marketing Automation Platform
Winter 2012 includes a simplified user interface, more design features and assets.
Cloud9 Unveils Intelligent Sales Forecasting Suite
The product is designed to identify, manage risk and opportunity against historical patterns.
Baby Boomers: Every Silver Lining Has a Touch of Grey
While the oldest members of this generation are starting to retire, marketers should not panic—many members of this cohort will be working for years to come.
Turn Vendors Into Partners
Four ways to build the perfect relationship.
Technology Isn't Everything
Increase your ROI with an investment in attitude.