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January 09, 2012
CRM Featured Articles
"The Rail" Opens Up Advertising Opportunities for Restaurants
Viableware's new self-swipe payment offers coupons, apps, too.
TeamSupport.com Boosts Business Intelligence with Zoho Reports
Analytics add power to the company's SaaS-based help desk and customer support app.
Beyond the Arc, Attensity Team Up
Data analytics and strategy consultancy strengthens Social Customer Insights solution
Can Mobile and IVR Avoid a Fight?
Customer interaction technologies should support one another, not compete
The Social Customer Strikes Back
Avoid customer service faux pax with a proactive approach.
When Disruption Is Good
Subscription services lead the business revival