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January 09, 2012

CRM Featured Articles

"The Rail" Opens Up Advertising Opportunities for Restaurants

Viableware's new self-swipe payment offers coupons, apps, too. Boosts Business Intelligence with Zoho Reports

Analytics add power to the company's SaaS-based help desk and customer support app.

Beyond the Arc, Attensity Team Up

Data analytics and strategy consultancy strengthens Social Customer Insights solution

Magazine Features

Can Mobile and IVR Avoid a Fight?

Customer interaction technologies should support one another, not compete


The Social Customer Strikes Back

Avoid customer service faux pax with a proactive approach.

Reality Check

When Disruption Is Good

Subscription services lead the business revival