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December 21, 2011

CRM Featured Articles

Mobilize.Me Offers Businesses More Control in Daily Deals Service

Platform lets users set strict parameters for promotions.

Orlando Magic Sign SAS Analytics to Basketball Operations

The NBA team will use SAS predictive analytics to help customize the fan experience.


Dragging the Conversation Back to the Customer

Companies need to apply customer centricity to business and innovation.

Pint of View

My Latest Excuse

Love the player, hate the game.

Case Studies

Web Self-Service with 'Instant Answers'

A compensation broker reduces agent load with an automated FAQ tool.