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December 12, 2011

CRM Featured Articles

Satmetrix Releases NPS Go

Cloud-based subscription software enables SMBs and departmental buyers to see benefits within weeks. Adds Features and Functions

New capabilities enhance the company's SaaS-based help desk and customer support offerings.

LivePerson Releases New Marketing Solution

One of the firms to pilot LP Marketer experienced incremental lifts of 16 percent in online conversions and 7 percent in average order values.

StumbleUpon Gets a Makeover and Becomes More Brand-Friendly

The redesign includes a new logo, Web site, and "Channel" feature.

Magazine Features

Past Is Prologue for CRM

We look at the major events of this year in the CRM industry for hints of what's to come in 2012.


B2Cs Set Standard with Up-to-Date e-Commerce Solutions

Look to B2Cs for Web sites that attract, inform, and retain customers


CRM Idol, Reviewing the Review

Lessons from the winners: go big, aim high.