CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

November 21, 2011

CRM Featured Articles

LiveOps Integrates Twitter with the Cloud Contact Center

Social media connectivity highlights the latest additions to the company's cloud-based platform.

Noble Systems and PossibleNOW Enter into a Partnership

The contact center technology firm aligns with a compliance expert to offer comprehensive solutions.

Provide Support Introduces Social Media Chat Service for Facebook

The new app lets businesses offer live chat services to their Facebook visitors.

Viewpoints

Use a Voice of the Customer Program to Prevent Service Meltdowns

Learn from Netflix's mistakes

Case Studies

Refer-a-Friend Program at Root of Big Hair Growth

Folica, a purveyor of hair products, partners with Extole to drive customer advocacy by offering special deals.

The Tipping Point

Customer Experience Blueprint Drives B2B

Determine the needs of customers and their value to the organization