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November 21, 2011

CRM Featured Articles

LiveOps Integrates Twitter with the Cloud Contact Center

Social media connectivity highlights the latest additions to the company's cloud-based platform.

Noble Systems and PossibleNOW Enter into a Partnership

The contact center technology firm aligns with a compliance expert to offer comprehensive solutions.

Provide Support Introduces Social Media Chat Service for Facebook

The new app lets businesses offer live chat services to their Facebook visitors.


Use a Voice of the Customer Program to Prevent Service Meltdowns

Learn from Netflix's mistakes

Case Studies

Refer-a-Friend Program at Root of Big Hair Growth

Folica, a purveyor of hair products, partners with Extole to drive customer advocacy by offering special deals.

The Tipping Point

Customer Experience Blueprint Drives B2B

Determine the needs of customers and their value to the organization