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November 14, 2011
CRM Featured Articles
IVR Market to Reach $2.78 Billion by 2017
A new report from GIA identifies a greater use among SMB, innovative pricing strategies, technological advances, and open-standards development as the key drivers of growth.
Brands Cannot Pay Their Way to Greatness Anymore
Coca-Cola's marketing head shares tips at Ad:Tech New York
Google+ Goes After Businesses
Google's Christian Oestlien discusses features, avoids talk of Facebook
Zendesk Introduces Forum Analytics
New self-service analytics offers insight into the effectiveness of support forums.
Small Wonders: Tips for SMB Growth
As the startup failure rate grows, owners strive to boost revenue, maintain profitability, and acquire customers.
Are You Willing to Socialize With Your Customers?
Stop treating them like children and open a dialogue