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November 09, 2011

CRM Featured Articles

Plum Voice Enhances Survey Tool for Market Researchers

The n ew version of Plum Survey provides market researchers and enterprises with a multimodal survey platform ideal for data collection.

Sword Ciboodle and CSC Enter Partnership

New effort includes plans to combine contact center and process analysis offerings.

Workface Integrates Its Online Engagement Platform with Facebook

Technology places field sales and services personnel across the Facebook ecosystem, where customers spend time online. Promotes George Hu to COO

His leadership is hailed as a key to Salesforce's growth.

Magazine Features

Don't Let a Crisis Destroy Your Image

The right damage control recipe can restore confidence in your brand.


Social Everything Comes of Age

Enterprise 2.0 and social CRM form the core of social business