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November 07, 2011
CRM Featured Articles
Yelp to Come Preloaded on Some T-Mobile Phones
The consumer review and information service has been customized for select smartphones.
SugarCRM Releases New Version of Sugar 6
Version 6.3 is a major upgrade to its Community Edition and includes deeper integration with third-party applications, faster feedback, and tighter administrative controls.
VoiceHub Launches Low-Cost Call Router with Speech Recognition
VoiceHub brings a speech recognition-based phone service to entrepreneurs, mobile workers, and small to medium businesses.
10 Ways to Rearchitect Your Contact Center
Hiring, training, and technology are considered keys to raising the customer service standard.
Build Your Brand Through Exceptional Customer Experiences
Any interaction customers have with your company is a reflection of your brand.