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November 07, 2011

CRM Featured Articles

Yelp to Come Preloaded on Some T-Mobile Phones

The consumer review and information service has been customized for select smartphones.

SugarCRM Releases New Version of Sugar 6

Version 6.3 is a major upgrade to its Community Edition and includes deeper integration with third-party applications, faster feedback, and tighter administrative controls.

VoiceHub Launches Low-Cost Call Router with Speech Recognition

VoiceHub brings a speech recognition-based phone service to entrepreneurs, mobile workers, and small to medium businesses.

Magazine Features

10 Ways to Rearchitect Your Contact Center

Hiring, training, and technology are considered keys to raising the customer service standard.

Front Office

Build Your Brand Through Exceptional Customer Experiences

Any interaction customers have with your company is a reflection of your brand.