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November 02, 2011

CRM Featured Articles

Angel Introduces Location Services Intelligence to the Customer Experience

The new tool extends real-time location services and caller insight to any mobile device.

GramercyOne Unveils Free Cloud-Based Booking and Marketing Tools for SMBs

GoSuite empowers SMBs to book services, manage customers, and promote deals.

DemandTec Adds Cloud-Based Planning and Performance to Its Apps

The newest features include richer marketing, merchandising, and trade planning tools.

Ifbyphone Introduces MyLeadResponder to Address the Gap Between Web Inquiries and Sales Follow Up

New voice-based marketing automation application enables companies to convert more leads into sales; staff is instantly notified of a web inquiry and can then instantly connect with the lead on the phone.

Magazine Features

Redefining IVR’s Role Pays Off


Social Media’s Tough to Measure

Current benchmarks are "typically the wrong ones"