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October 31, 2011

CRM Featured Articles

SAP Updates Business One Package

Newest version includes improved campaign management and material requirements planning.

Emailvision Releases Campaign Commander Enterprise Edition

The new software combines customer intelligence with email, mobile, and social media campaign management.

SAS Adds to Conversation Center Capabilities

New features make customer engagements via Twitter even easier.

RightNow Releases CX for Twitter

The new service from RightNow expands the capability of the Twitter platform to provide immediate customer service to Twitter users.

Coveo Launches New Multichannel Text Analytics Software

The upgrade includes connectors to Twitter and JIRA, multi-role administration, and additional language support.

Case Studies

Aetna Members Get Ann-swers

The insurer's virtual assistant engages more than 2 million chats, helping ferret out information on benefits, costs, and more

The Doctor Gets a Social Prescription

YouBeauty enlists Extole to launch a social media campaign