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October 26, 2011

CRM Featured Articles

Microsoft Dynamics CRM Delivers Social Productivity

New service update delivers social collaboration capabilities, with a unified Office 365 experience and new enterprise cloud features.

Sword Ciboodle Leverages SAS Analytics in New Intelligent Contact Center

New solution offers a peak into chat, selling opportunities, social media interactions, lead management, and campaign execution.

iContact Launches Social Media Product As Part of Digital Marketing Platform

Businesses can now perform social media marketing, scheduling, and analytics along with email marketing from the same application.

Avectra Adds Social Media Monitoring to netFORUM Pro

Other enhancements include 80 new features to help associations drive member engagement, increase operational efficiency, and improve decision making.


Foursquare Searches for Revenue Streams

The company plans to start charging merchants for customer data

Pint of View

Plus What?

Google dips its toes into social networking waters—again