CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

October 24, 2011

CRM Featured Articles

Avaya Acquires Speech Analytics Vendor Aurix

Acquisition will enable Avaya to add speech analytics to contact center and unified communications portfolio.

Oracle Reveals Plans to Acquire Endeca Technologies

The deal extends Oracle's reach into unstructured data management.

SAP Unleashes Real-Time Analytics in the Cloud

SAP provides freedom to analyze data at a lower cost with SAP BusinessObjects BI OnDemand Solution

MarketTools Releases Its Latest CustomerSat EFM Solution

The new version includes new survey authoring choices and publishable PDF dashboards.


Relaxed Shoppers, Looser Wallets

Research studies customers' willingness to spend based on state of mind

The Tipping Point

Harnessing Customer Experience Management Solutions

New software helps to handle multiple consumer touch points