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October 05, 2011

CRM Featured Articles

Vocalocity Launches Desktop Integration with Microsoft Dynamics

Hosted VoIP provider empowers customers to access critical lead and client data.

Attensity Delivers Real-Time Social Media Solution

Partnership with Teradata brings deep insight into customer conversations.

Magazine Features

Customer Satisfaction: Don’t Leave Work Without It

A contact center executive at American Express takes a holistic approach to support


Bilateral Customer Service

How to satisfy digital consumers and avoid damaging word of mouth

Front Office

CRM in ‘Pursuit of Shared Goals’

Responding in a way that is mutually beneficial to a company and its customers applies across the enterprise